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BRM Diaries
Inside the daily practice of Business Relationship Management. Read by over 1,250 practitioners across the UK civil service and internationally.
AI Governance & Digital Strategy · UK Public Sector
Ambition, translated into delivery.
I lead digital transformation where it is most difficult: at the heart of government. I turn policy ambition into operational reality and help the public sector orchestrate value, shape demand and adopt artificial intelligence responsibly.
About
Translation, done properly.
I work in Business Relationship Management within Government Digital & Data, specialising in AI governance, digital strategy and transformation, enterprise demand shaping, target operating model design and end-to-end value lifecycles, partnering with organisations across government. The job, done properly, is translation: sitting between the people who need things and the people who build them, and making sure change is driven by the business rather than done to it.
Departments rarely struggle because the technology is bad. They struggle because nobody owns the relationship between ambition and delivery. That relationship is what I manage, from everyday service demand through to how organisations approach AI adoption.
The route here was not typical. I grew up in care in County Durham, and joined the Treasury's new Darlington Economic Campus through the Civil Service Care Leaver Internship Scheme two days after graduating. Since then I have been named in HotTopics' Future CIO 100, the AI 100 UK by Digital Leaders, Apolitical's Government AI 100, and recognised as a Global Top BRM by the BRM Institute. As a Professional Member of BCS, The Chartered Institute for IT, I judge the UK IT Industry Awards.
That background is not a footnote to the technology work. Growing up inside systems designed around you, rather than with you, teaches you exactly what to look for when governments start automating decisions. It is why I chair the Civil Service Care-Experienced Network, why I publish research on social mobility policy, and why accessibility runs through everything I do professionally.
I write BRM Diaries, a newsletter from inside the daily practice of business relationship management, read by over 1,250 practitioners in the UK and internationally.
Speaker bio
Sebastian Moore is a Senior Business Relationship Manager shaping digital strategy and artificial intelligence governance across the UK Civil Service. Recently on secondment from HM Treasury to Police Digital Service, working to bridge the newly established PoliceAI and the frontline, he builds the technical systems that bridge government policy with operational delivery. He recently architected a BRM Front Door to streamline and govern public sector technology requests.
Recognised globally for his structural impact, Sebastian was named a Global Top BRM by the BRM Institute and features in HotTopics' Future Chief Information Officer (CIO) 100. His influence extends well beyond his immediate departments. He writes the BRM Diaries newsletter for a worldwide practitioner audience and publishes research on social mobility policy. He also co-founded the Civil Service Care-Experienced Network to drive constructive political change.
The journey
Potential is evenly distributed. Opportunity is not.
Giving back
Starts a decade of youth justice volunteering with Durham County Council.
Back into education
Takes an Access to Higher Education course in Health Sciences, including Human Biology and Immunopathology, at Bishop Auckland College.
Choosing the North East
Turns down offers from leading London universities, and a planned route into healthcare, to study International Relations and Politics at Northumbria University through a contextual clearing offer.
Into government
Graduates from Northumbria as a mature student and, two days later, joins HM Treasury's new Darlington Economic Campus through the Civil Service Care Leaver Internship Scheme. Wins the HM Treasury Professional Award for Innovation the same year.
Close to the centre of digital
Gives lived-experience evidence to the cross-government ministerial board on care leavers while at DCMS, then moves to DESNZ and DSIT to run the office of the Group Chief Digital & Information Officer.
Building capability
Delivers digital upskilling to more than 2,000 civil servants. Returns to HM Treasury as a Business Relationship Manager, leading the relationship with several high-stakes partner organisations. Co-founds the XGov Care Leavers Network, now the Civil Service Care-Experienced Network. Named in the Digital Leader Top 100 UK.
Leading on AI
Named in the AI 100 UK by Digital Leaders and Apolitical's Government AI 100. Directs the Treasury Innovation Day and wins an HM Treasury Innovation Award. Launches BRM Diaries, now read by more than 1,250 practitioners. Completes a Postgraduate Certificate in Management at the University of York and begins a Level 7 senior-leader apprenticeship in Digital & Technology Solutions at Henley Business School.
From the front door to the national stage
Launches the BRM Front Door at HM Treasury in April, a structured intake that by June had become the main route for new digital demand. Joins Police Digital Service on a temporary secondment as AI Enablement Partner, bridging the newly established PoliceAI and the frontline.
Wins the Trailblazer Award: Purpose in Evolution at the BRM Institute's Global BRM Community Excellence Awards and is recognised as a Global Top 10 BRM. Named in HotTopics' Future CIO 100 and, for a second year, the AI 100 UK. Wins the Leaving Care Award at the National Children & Young People Awards for establishing and growing the Civil Service Care-Experienced Network. Speaks at the cross-government Services Week, publishes research on SSRN, writes for Apolitical and judges the UK IT Industry Awards. Studies AI and digital transformation in government at Oxford's Saïd Business School and the foundations of AI at Durham University.
Autumn 2026
Autumn 2026 Fellow at the AI Societal Impact Lab (October to November 2026). Hosts a session at Digital Leaders' AI Week in October and gives the closing presentation at the UK BRM Conference in November.
Experience


Business Relationship Manager (Digital Business Partner)
HM Treasury · 2024 to present
Lead Business Relationship Manager for multiple high-stakes partner organisations.

AI Enablement Partner
Police Digital Service · August to September 2026
Temporary bespoke secondment in strategy, enabling 'front door' capability and bridging the newly established PoliceAI and the frontline where it matters.


Assistant Private Secretary to the Group Chief Digital & Information Officer
Integrated Corporate Services - ICS Digital (DESNZ & DSIT) · 2023 to 2024
Managed the Group CDIO's strategic agenda across ministerial and Director General networks. Orchestrated the SCS Digital Excellence Programme for 500+ senior leaders and digital upskilling initiatives reaching over 2,000 staff.


Executive Assistant to Deputy Directors
Department for Culture, Media and Sport · 2023
Ran the private office for two Deputy Directors across the Youth Services and Volunteering portfolios. Presented lived experience evidence to the cross-government ministerial board on care leavers and authored the policy case for including care leavers in Equality Impact Assessments.


Correspondence & Innovation Officer
HM Treasury · 2022 to 2023
Won the HM Treasury Professional Award for Innovation for implementing robotic process automation across ministerial correspondence workflows. The start of a career built on releasing human capacity for higher-value work.
Credentials
Proof, not promises.
Education
Henley Business School · MSc Digital & Technology Solutions, IT Strategy Specialist (Exp 2027)
University of York · PgCert, Postgraduate Certificate in Management (2025)Certifications
Credentials stack up the way I earn them: in growing portfolios.
Professional memberships
Digital badges
Recognition
What leaders say
What I work with
Speaking
In the room, and on the record.
Upcoming
19 November 2026
Delivering the closing presentation of the UK's national BRM gathering, hosted by the BRM Institute. A solo session, in person only: on building an online executive presence, what showing up visibly does for your personal and professional growth, and how visible practitioners promote and democratise BRM capability for the whole profession.
Solo presentation · In person only Free to attend · Sign upPast
13 October 2026
Hosted a session at Digital Leaders' AI Week, the ten-day online summit on making AI work, which runs 12 – 23 October 2026. On why organisations keep investing in AI and autonomous technology and struggle to realise the value, and how business relationship management shapes demand early and connects value across fragmented services. Includes a guest contribution from Sarah Fogg MBRM, Vice Chair of the BRM Institute's Board of Directors. The recording is on the Digital Leaders YouTube channel.
Session host · Online Watch on YouTube Event overview4 September 2026
Spoke at Coram's webinar on what it really takes to sustain community for children in care, hosted by Coram-i with After Cloud. On how the Civil Service Care-Experienced Network builds a cross-government community for people with care experience, alongside Churchill Fellow Terri-Anne Hamer.
Webinar · Online Event overviewServices Week · 29 June – 3 July 2026
An introduction to business relationship management in modern service delivery, given for the UK Government's cross-government Services Week and published on the UK Gov Design channel. The talk frames the problem organisations face as delivery grows more complex, sets out BRM as the solution, and makes the case for the value and impact the discipline brings to any organisation, and why it matters now. The version published here is an edited extract, cleared for public release.
Watch on YouTubeResearch
Evidence, in the open.
SSRN · Policy briefing · June 2026
A systematic audit of 107 apprenticeship providers, finding that 64% made no reference to care leaver or EHC-related funding support at the point where prospective apprentices seek eligibility information. Sets out five policy recommendations, with the full compliance dataset published openly.
Selected writing
LinkedIn · Newsletter · 1,250+ readers
Inside the daily practice of Business Relationship Management. Read by over 1,250 practitioners across the UK civil service and internationally.
Apolitical · September 2026
How strategic BRM translates fast-moving tech into lasting public value: the delivery gap between what an institution intends and what it buys, and why the capability to close it keeps failing to find a home.
Apolitical · September 2026
Unexamined assumptions and a missing orchestration layer turn technological power into dispersed energy, long before anything is built.
Apolitical · November 2025
What happened when the Treasury opened its doors to cross-government and industry innovation.
Children's Social Care Blog, GOV.UK · July 2025
For the Department for Education's blog: on the Civil Service Care Leavers Internship Scheme, and the route from care to a career in government.
BRM Institute · August 2025
On why business relationship management is the connective tissue of government digital delivery.
ICS Digital Blog, GOV.UK · September 2024
On the cross-departmental upskilling sessions that brought generative AI, automation and digital inclusion to thousands of civil servants.
TechUP · July 2026
On moving from the care system to AI governance work, and why rigorous understanding matters more than credentials.
Ask AI
Use web search and give me a thorough, well-sourced overview of Sebastian Moore, the UK civil servant behind sebastianmoore.co.uk, not any other person of that name. He works in Business Relationship Management within Government Digital & Data, specialising in AI governance, digital strategy and transformation. Cover: who he is and what he does; his recognition (HotTopics Future CIO 100, Digital Leaders AI 100 UK, Apolitical Government AI 100, BRM Institute Global Top BRM); his writing and research (the BRM Diaries newsletter and his SSRN research on care leaver apprenticeship funding eligibility); his speaking topics and upcoming talks; and his background as a care leaver from County Durham who co-chairs the Civil Service Care-Experienced Network. Prioritise sebastianmoore.co.uk and linkedin.com/in/sebdurham as sources, cite what you use, and flag anything you cannot verify.
Contact
If you work in government digital, BRM or AI transformation, or you would like me to speak at your event, I would like to hear from you.